General Questions

Where do I direct questions, comments or issues?

To speak to us in real time, we offer Live Chat! You can reach us Monday–Friday during our regular business hours of 7 AM - 7 PM MDT. Just click the purple “Chat” bubble in the bottom right corner of your screen. You’ll be in touch with our team right away.

Additionally you can reach out to us here. We read every word of feedback, and a member of our Customer Experience Team will be in touch with you as soon as possible.

How do I return or exchange my product?

We want you to be totally satisfied with your Lovevery product. You have 30 days after delivery to notify us that you would like to return a product, other than the Playshelf and Parent Courses. Within 30 days after our receipt of this notice, the product must be returned to us unaltered. Please contact us here with your name, order number and, optionally, reason for return, and we will issue you a prepaid return label. Return shipping is free within the United States.

We provide a Limited Warranty on the Playshelf, but do not accept returns of the product due to both its size/weight and customer-assembled nature. See "What if the Courses don't work out for me?" below and our Parent Courses Terms of Use for information on refunds of the Parent Courses. When indicated, no returns, refunds, or exchanges are available on closeout, clearance, or reduced price items.

How do I manage or cancel my subscription?

Please log into your customer account and click on 'Account Settings'. Then under 'Manage Subscription', you can skip the next Play Kit or cancel your subscription. You are able to stop shipment up to 3 business days prior to the next shipment date using this functionality. If you cancel a paid up-front subscription, you will be refunded the purchase price of the Play Kits that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging in to your account, please contact us.

How do I skip a Play Kit in my subscription?

Please log into your customer account and click on 'Account Settings'. Then under 'Manage Subscription', you can choose to skip the next Play Kit within a pay per Kit subscription. You are able to stop shipment up to 3 business days prior to the next shipment date using this functionality. If you change your mind and want to add the skipped Play Kit back to your shipping schedule, you can reach out to us at any time and we’d be happy to assist. Additionally, if you have any trouble logging in to your account or skipping your next Play Kit, please contact us here.

How do I sign up for your emails?

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

How do I unsubscribe from emails?

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to us here for further assistance.

Can my baby become a Lovevery representative?

Follow us on social media to stay up-to-date on all casting calls. We’re always looking for photos of children playing with Lovevery products: tag @lovevery on Facebook or Instagram.

What are Lovevery’s Sustainability Goals & Commitment?

The Lovevery Commitment is focused on helping to solve the climate crisis in service of future generations. See our sustainability goals, what we’ve accomplished so far, and our commitments on our Sustainability page. Lovevery is also a Certified B Corporation™—we work to meet the highest standards of verified social and environmental performance, transparency, and accountability.

Orders, Shipping and Returns

Where can I buy Lovevery products?

Lovevery products are only available online and can be purchased from https://lovevery.com and can be added to your Babylist registry. We also have several products available on Amazon for purchase or to add to your Amazon baby registry or wish list. For more ways to shop Lovevery, find select play essentials at these online retailers.

How do I place an order?

Navigate to the product page. Click the 'add to cart' button to add the Play Kits, the Play Gym, the Block Set, the Playshelf, or any of our other products, and proceed through checkout.

Will I be charged tax?

We are required to collect State Tax or Use Tax and Local Tax where imposed. We currently collect taxes when shipping to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. For Alabama customers, Lovevery has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Lovevery's program account number is SSU-R011129700. For Canadian customers, Lovevery has partnered with Livingston International, a Canadian customs broker. By ordering from us, customers shipping to Canada agree to have Livingston International act as their agent to transact business with the Canada Border Services Agency (CBSA) and to clear merchandise and account for applicable duties and taxes. Lovevery collects, and Livingston International remits Harmonized Sales Taxes and Goods and Services Taxes on behalf of our customers based in Canada.   

How do I apply a discount code or coupon?

If you have received a discount code or coupon, each applicable code may only be redeemed once per customer and must be applied at checkout. Discount codes and coupons are not transferable and may not be redeemed for cash. Unless otherwise stated in the terms of use that apply to or accompany the applicable discount code or coupon, discount codes and coupons may only be used by new subscribers, may not be applied towards the purchase of e-Gift Cards, may only be used for purchases within the US and Canada, and may be combined with other discounts that are automatically applied at checkout (such as prepay discounts on Play Kit subscriptions or standalone products). Sharing discount codes or coupons on Facebook, Instagram, other social platforms, coupon sites, or any other public forum is strictly prohibited. Lovevery reserves the right to terminate or revoke a discount code or coupon at any time and for any reason. If you have any questions regarding applying a discount, please contact us here.

See “Referral program” below and our Terms of Service for more information relating to discount codes generated via our referral program.

How do I check my order status?

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact our Customer Experience Team here. We can’t wait for you to enjoy your products from Lovevery! 

When will my order arrive?

U.S. orders typically ship* within 1-2 business days, and arrive  5–7 business days after the order is shipped for standard ground shipping. Please expect an additional 1-5 business days for AK/HI/APO/FPO/DPO orders to arrive.

*Playshelf orders typically ship within 5 business days and arrive 5 business days after the order is shipped for standard ground shipping.

Canadian orders typically ship within 1-2 business days, and arrive 7–14 business days after the order is shipped for standard ground shipping.

How do I return my order?

We want you to be totally satisfied with your Lovevery product. You have 30 days after delivery to notify us that you would like to return a product, other than the Playshelf and Parent Courses. Within 30 days after our receipt of this notice, the product must be returned to us unaltered. Please contact us here and include your name, order number and, optionally, reason for return, and we will issue you a prepaid return label. Return shipping is free within the United States.

We provide a Limited Warranty on the Playshelf, but do not accept returns of the product due to both its size/weight and customer-assembled nature. See "What if the Courses don't work out for me?" below and our Parent Courses Terms of Use for information on refunds of the Parent Courses. 

Is my credit card information secure?

All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

How much is shipping?

Ground shipping is free* for orders $75 and above in the contiguous US and Canada. For orders $75 and less, shipping is $5.95 in the contiguous US and tiered based on product subtotal in Canada. Shipping to Alaska and Hawaii, as well as APO/FPO/DPO, is a flat $9.95 for orders $200 and less, and $24.95 for orders $200 and above. Shipping charges to Canada include customs and duties. We do not currently ship the Playshelf to destinations outside of the contiguous US.

*Ground shipping for the Playshelf is $25 within the contiguous US. Due to the weight of this item, we're unable to ship to AK/HI/APO/FPO/DPO and Canada at this time.

Where do you ship from?

Most orders ship from either California or Pennsylvania, depending on the recipient’s address. Some smaller items, like replacement parts, may ship from Idaho.

Do you offer international shipping?

Lovevery.com currently ships to the United States and Canada. For service to Europe, please visit lovevery.eu or lovevery.co.uk.

What is carbon neutral shipping?

In effort to reduce our carbon footprint and minimize our impact on the environment, all Lovevery items ship carbon neutral. We invest in carbon reduction projects to offset any carbon we emit when shipping to you. We partner with organizations that reduce our environmental impact and support projects that are actively reducing, absorbing or preventing carbon and other emissions from entering the atmosphere. Read more about Lovevery's commitment to sustainability here.

How do I retrieve my username and password?

Your username is your email address, and your password can be reset here.

Lovevery Gifts: Giver

When will the giftee receive their Play Kits?

Activation of the gift is up to the giftee—giving them the flexibility to initiate the start of their gift whenever it’s best for them.

If they’re new to Lovevery or no longer have an active subscription, their first gifted Play Kit will ship out upon activation. If they’re a current subscriber, their Play Kits gift will be added to their existing shipping schedule.

U.S. orders will typically arrive in 5–7 business days for standard ground shipping after activation. Canadian orders typically arrive in 7–14 business days after activation. See our shipping FAQs for more detail.

Can they add my gift to an existing subscription?

Yes, they can apply your gift to an existing Lovevery Play Kits Subscription.

If the giftee chooses to add their gift to an existing Pay per Kit subscription, the gift will apply to the Kits that are scheduled to be shipped next. If the gift is added to a Prepay & Save subscription, the gift will apply to the Kits that are shipped immediately following the delivery of their final prepaid Kit. In each case, the giftee’s Play Kits Subscription will continue following the delivery of the gifted Play Kits, as long as they are an active subscriber.

Can I send a specific Play Kit?

Since our Play Kits include Playthings and tips that are designed by experts to support specific developmental windows for the child, specific Play Kit gifting is not available. This is because gifting specific Kits makes it hard to ensure the giftee is getting the most developmentally appropriate Kit for their child’s stage.

The gifting program does, however, allow the giftee to have the flexibility to activate their Play Kits gift at any time, giving them the opportunity to receive the Kit that’s just right for their child at the time of activation.

What happens after I place the order?

Once you’ve placed your order, the giftee will receive your gift email, and your special gift message (if you chose to include one), on the day you select for it to be sent. This email will include a unique gift code and a link to activate their gift.

How is this different from a subscription?

The Lovevery gifting program is designed to offer those who would like to give the gift of Lovevery the opportunity to purchase a finite number of Play Kits as a gift. The giftee then chooses when to activate the start of their Play Kits gift. They’ll stop receiving Kits once the gift runs out (unless it’s applied to extend the giftee’s existing Play Kits Subscription).

With a Lovevery Play Kits Subscription, The Play Kits are shipped on an ongoing basis until action is taken by the subscriber or the child ages out.

How do you calculate what I pay?
Is shipping and tax included?

The available Play Kits gift options are based on the child’s age, which is calculated using the birth month and year you provide. Kits are currently $80 per Kit, delivered every 2 months, for children from 0–12 months, and $120 per Kit, delivered every 3 months, for children from 1–4 years. You will be asked to provide the giftee’s shipping address to calculate shipping and tax, so it’s already included when they activate their gift.

Will they receive a physical Play Kit in the mail?

Our gifting program is designed to give the giftee choice and flexibility. To do so, instead of a physical Play Kit being sent right away, a gift email is sent with a personalized message from the giver (you!) and a unique activation code for the giftee to use to activate their gift whenever they wish. Their first gifted Play Kit will ship based on the child’s age and stage.

Could the number of gifted Play Kits differ from the number intended for any reason?

The amount of your gift is calculated at the time of purchase based on the child’s age and the number of Play Kits intended to be gifted. In limited circumstances for gifts purchased when the child is noted as being 0–12 months old and the giftee delays activation of the gift, the giftee may receive fewer than the number of Play Kits intended to be gifted and there may be a gift credit remaining after activation. Similarly, if pricing changes between the time of the gift and the time of activation, the number of kits received by the giftee might change, and there would be a potential for a gift credit remaining after the last kit covered by the gift. Any such remaining gift credit may be used for a Lovevery Play Kits Subscription, but it is not refundable or redeemable for cash. The giftee may contact us if they prefer to use this credit for other Lovevery products or services. See our Terms of Service for additional terms and conditions.

Will the value of the gift ever expire?

No, the value of the gift will not expire. However, as noted above, The Play Kits could change in price over time, so there is a possibility that a dormant gift could eventually result in fewer Play Kits gifted than originally intended.

Will giftees be given access to the Lovevery App?

Yes! If your giftee is new to Lovevery or has a subscription that’s no longer active, your gift also gives them access to the Lovevery App during the duration of the gifted Play Kits. Currently, the app includes on-demand access to parenting tips, child development information, and activity ideas for children (ages 0–12 months). The Lovevery App is currently available on iOS only.

How do I give an e-Gift Card?

To shop e-Gift Cards, which differ from our Play Kits gifting program, click here. You can choose from several default U.S. dollar values that can cover the entire cost of a product or can simply be applied towards a giftee's Play Kits Subscription. Please note that discount codes may not be applied towards the purchase of e-Gift Cards and may only be used for purchases within the U.S. and Canada.

Lovevery Gifts: Giftees

Will the gift giver be notified that I activated my gift?

Unless you marked the option to have the gifter notified, the gifter will not be made aware of whether or not you’ve activated your gift.

How can I track and manage my Play Kits gift?

You can view your gift details, find tracking information, and become a subscriber all from within your account.

What are my options if I decide I don’t want this?

If you’ve decided that The Play Kits are not the right fit for you, we would be happy to provide you with equivalent store credit to our website. Please contact us, and someone from our Customer Experience Team will be happy to go over the options that are available to you.

Can I subscribe to Lovevery at any time?

Yes, you can subscribe to Lovevery at any time—you don’t have to wait until your gift ends. When you subscribe before your gift runs out, you’ll keep The Play Kits coming right on schedule, so you won’t miss the next stage of learning. You can subscribe right from your account. Once subscribed, your Play Kits subscription will begin after your last gifted Play Kit is shipped.

What if I already have a subscription?

As a Lovevery subscriber, you have two options: 1) apply the gift to your existing subscription to extend it or 2) apply the gift to a new child.

If you choose to apply your gift to an existing Pay per Kit subscription, the gift will apply to the Kits that are scheduled to be shipped next. If you add the gift to a Prepay & Save subscription, the gift will apply to the Kits that are shipped immediately following the delivery of your final prepaid Kit. In each case, your Play Kits Subscription will continue following the delivery of the gifted Play Kits, as long as you are an active subscriber.

I was gifted a Play Kit. When will my next one ship?

That depends on your gift (you may receive one or multiple Play Kits as a gift), when you choose to activate the gift, and how you choose to apply it.

If you choose to apply it toward an existing Pay per Kit subscription, the gift will apply to the Kits that are scheduled to be shipped next. If you add the gift to a Prepay & Save subscription, the gift will apply to the Kits that are shipped immediately following the delivery of your final prepaid Kit. If you don’t have an active subscription, you will receive an email from Lovevery that includes a delivery schedule for that gift once you’ve activated it.

Is my Play Kits gift a subscription?

The Play Kits gift does not automatically begin a new Lovevery Play Kits Subscription. Your gift is the value of a finite number of Play Kits and ends once the final Play Kit purchased by the gift is shipped. Changes in pricing between the date of the gift and the date of the activation could change the number of Play Kits purchased by the gift. At any time during the duration of your gift, you have the opportunity to subscribe, if you choose to. Doing so will not affect your gifted Play Kit amount. Once you subscribe, your subscription will begin after the last gifted Play Kit has shipped.

Will I have to provide my credit card information?

No, you will not need to provide your credit card information to activate your gift. Should you decide to subscribe to keep The Play Kits coming after your gift runs out, you will be prompted for a credit card number at that time.

I’ve activated and I see I have a gift credit,
what does this mean?

You received a credit because the funds used to purchase your gift were not sufficient to purchase the intended number of Play Kits. The remaining funds are being provided to you in the form of a credit that can be used for a Play Kits Subscription.

At the time of purchase, the gifter was given an estimated price for your intended number of Play Kits based on the age of your child and the price of our products at that time. If activation was delayed and your child turned 1 during this time*, or the price of our Play Kits increased while the gift was dormant, this could result in a decrease in the number of Play Kits shipped and the remaining gift balance being credited to you.

If you are an existing Play Kits subscriber, this credit will be automatically applied to your existing subscription. If you are not an existing Play Kits subscriber, you can apply the credit toward a future Play Kits Subscription. If, however, you decide that The Play Kits are not the right fit for you, you may contact us and someone from our Customer Experience Team will help provide you with equivalent store credit to our website

*After your child turns 1, our Play Kits for toddlers ship out every 3 months (vs. 2 months), so the play value and price increase (from $80 to $120 under current pricing)

Will I have access to the Lovevery App?

Yes! If you are new to Lovevery or have a subscription that’s no longer active, your gift also includes access to the Lovevery App during the duration of your Play Kits gift.

I received multiple Play Kits gifts. How do I combine them?

How exciting! If you’d like to combine them, just go through the activation process for each gift. From there, we’ll group them so that the total gifted amount of Play Kits are scheduled, with no interruption until the total gifted amount runs out.

Will I have the option to skip a Kit?

Yes, you’ll be able to skip a Play Kit by contacting our Customer Experience Team. If you’d prefer to simply start with a later Play Kit, you can delay activating your Play Kits gift until the timing is right for you.

What happens if I want to return a gifted Play Kit?

We want you to be totally satisfied with your Lovevery Play Kit. You have 30 days after delivery to notify us that you would like to return your Play Kit. Within 30 days after our receipt of this notice, the product must be returned to us unaltered. Please contact us and include your name, unique activation code (included in your gift email and in your Account Settings), and reason for return (optional), and we will issue you a prepaid return label. Return shipping is free within the contiguous United States and Canada. Upon returning gifted Play Kits, you will receive equivalent store credit to our website.

What if I lose my activation code?

If you’ve lost your activation code, please contact us and someone from our Customer Experience Team will be happy to help you.

How do I use an e-Gift Card?

If you have received an e-Gift Card, which is different from our Play Kits gifting program, enter in the e-Gift Card code at time of checkout. Any remaining funds can be used for a separate purchase. If you are trying to use multiple gift cards, please contact us and someone from our Customer Experience Team will be happy to help you.

Registry

Where can I create a Lovevery registry?

To register for Lovevery products, please create a registry through our partner Babylist. The Play Kits (months 0-12), the Play Gym, and other Lovevery products are available on Babylist.

We also have several products, including the Play Gym, available on Amazon and Target that can be added to an Amazon or Target registry.

Product Questions

Who are the experts who designed your products?

We consult with child development professionals from many backgrounds and fields of expertise. Learn more about them here.

Are Lovevery products safe for my baby?

Our products are tested to global regulatory safety standards. These standards ensure our toys are safe and can stand up to use and abuse. We also test for the presence of chemicals of concern, including heavy elements and phthalates. All of our toys exceed these rigorous requirements. Read more about Lovevery's commitment to safety and sustainability here.

Where are Lovevery products made?

Our products are designed and expertly curated in Idaho and manufactured with a network of suppliers in Asia adhering to some of the highest sustainability standards in the industry. The facility where we manufacture, assemble, and quality-check our products is one of the largest producers of sustainably-harvested wood toys and organic cotton dolls in the world. We are proud to partner with a company that shares our core values: Commitment to ecologically-sustainable and ethical production, and safe working conditions. Our products go through final inspection at our U.S. warehouse before being shipped to our customers.

How are the Play Kits different from the Play Gym? Is there overlap?

The Baby Play Kits and Play Gym complement each other, with very little overlap. Both are stage-based to promote baby's brain development. The Play Gym offers a whole year of play for foundational brain development, while the Baby Play Kits target two-month blocks of development for deeper focus. The Play Gym and first year of Play Kits are meant to complement each other, so there are some important concepts (like the use of black and white high-contrast images) that are highlighted in both the Gym and in the first Play Kit in particular, but in different ways (so a rattle, a special first book, etc.). Furthermore, we know that many of our parents like to have playthings specifically for use with the Play Gym as opposed to a set to put in the diaper bag, take to grandma's house, etc. But we know that every baby plays differently and that needs differ depending on lifestyle.

What ages are Lovevery Play Kits designed for?

The Play Kits by Lovevery are available for ages 0–4. The Play Kits start with The Looker Play Kit for weeks 0–12 and are delivered every 2–3 months all the way to The Analyst for months 46, 47, and 48.

What ages are the Play Gym and the Block Set designed for?

The Play Gym is designed for babies from 0-12 months of age, but we see many older babies and toddlers enjoying it, too! Babies 12-18 months of age especially enjoy the Play Gym with the Play Space Cover added. Created with the future in mind, the Block Set is designed for children ages 18 to 48+ months.

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

Watch our assembly videos here.

How do I store the Play Gym?

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Can I clean or wash the Play Gym?

Yes. The Play mat can go in the washing machine along with the Montessori Ball. Prior to washing, close the attachment loops on all 3 corners. Launder in cold water on the gentle cycle and air dry (do not machine dry). Make sure to press the squeakers in the Making Sounds Zone several times to remove any excess water. The wooden and plastic components should not be laundered but can be wiped down with a damp cloth as needed.

I lost one of my child’s playthings. Can you help?

Yes! If you need to the replace the Play Gym Connector please order one here. For all other replacement needs, please contact us and we’d be glad to help.

 

The Play Kits Subscription

What is the difference between Baby and Toddler Play Kits?

Baby Play Kits are designed for baby’s first 12 months of life: the “fourth trimester” (0 to 12 Weeks), and Months 3-4, 5-6, 7-8, 9-10 and 11-12. There are 6 total Baby Play Kits. Toddler Play Kits are designed for toddlers 13-48 months old and are shipped every quarter (every 3 months). There are 12 total Toddler Play Kits.

Can I purchase just one Play Kit or plaything by itself?

Play Kits are available by subscription only. Subscriptions are cancellable anytime. We do not sell any Play Kit item on its own. We have crafted each Play Kit to be developmentally appropriate for each age group and as a whole, each kit has even more value than the playthings do independently.

How does the Play Kit subscription work?

The Play Kit subscription program delivers stage-based play products directly to your door. We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Activity Guide that helps you learn right alongside your baby. The products and information in each Play Kit were informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines. And best of all, you get to keep every one of the playthings!

Why do Baby Play Kits ship every 2 months and Toddler Play Kits every 3 months?

Great question. Science tells us that after a child’s first year, his or her developmental path broadens considerably. We’ve packed more playthings into each Toddler Play Kit to keep your little one busy and engaged for 3 full months, versus the 2-month periods of each Baby Play Kit. Breaking down the cost, the price per month remains the same.

What if I want Play Kits that are not in my subscription plan?

When setting up a Play Kits subscription, you will have the option to add up to two Play Kits that you may have aged out of to your order. At this time, additional Play Kits can only be added during the initial set up of a subscription and cannot retroactively be added once purchased. Please reach out to us here with any further questions.

Do I have to return the playthings?

No, you do not—they are all yours to keep.

How do you determine which kits are right for my child?

The recommended Play Kit is based on your baby’s birth date and when he or she will grow into the next micro-stage of development. Every product and piece of information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

You may find it most helpful to use your baby's due date/adjusted birth date rather than birth date, to adjust The Play Kit recommendation appropriately. For more specific guidance and to connect with our Disabilities Support Specialist, please visit our Disability Support Service page here.

Are the playthings only good for the months indicated on the box?

While the playthings are designed for a specific micro-developmental period, your baby will likely enjoy them long after that period has passed. We see many cases of older siblings joining in on baby’s fun, too!

When should I introduce each of the playthings?

Each Activity Guide comes with a recommended timeline that orders the playthings by complexity. However, each baby is different, and we encourage parents to introduce the playthings one at a time on multiple occasions. Your baby’s favorite toy today might be the one she had no interest in yesterday!

How long does a subscription last?

Subscriptions last until we no longer offer products for your child’s age, or until you cancel. Paid upfront subscriptions are auto-renewed on a pay-as-you-go plan unless you cancel or elect to pay upfront again.

When do you charge my credit card?

Pay-as-you-go subscriptions will charge your card when each Play Kit ships. Paid upfront subscriptions will only be charged one time, when the first Play Kit ships.

How do I change my address on my subscription?

To update a shipping address on an active Play Kit subscription, simply edit the shipping address listed on the  ‘Account Settings’ tab within your customer account. Please make this update 2-3 days prior to your next Play Kit shipment to ensure it is effective. If you need assistance with an order that has already been placed, please contact us.

I canceled my Play Kits subscription. Can I restart it?

Please log into your customer account and click on ‘Account Settings’. Then under ‘Manage Subscriptions’, you will have the option to ‘Reactivate’ your canceled subscription. By clicking ‘Reactivate’, you will see a confirmation page where you can opt to reactivate on a pay per Kit basis or prepay for a bundle to save up to 10%. If your child has aged out of our current Play Kit offerings then the option to ‘Reactivate’ will not be available. If you need assistance logging into your account or reactivating a subscription, please contact us.

When will my Play Kits ship? Can I change my delivery schedule?

Your Play Kit will ship on a delivery schedule based on the birthdate entered at the time you subscribe. You can always adjust your delivery schedule by going to your customer account.

Why is my next Play Kit shipping so soon?

It can happen that the first 2 Play Kits ship closely together when a baby has almost aged into the next Play Kit at the time the subscription is started. This is a result of stage-based recommendations. We want your Play Kits experience to be fun, not stressful, so please contact us if you need any assistance with your delivery schedule.

I was gifted a Play Kit. When will my next one ship?

That depends on your gift—you may receive one or multiple Play Kits as a gift. You will receive an email from Lovevery that includes a delivery schedule for that gift.

The Book Bundles

How can I order the Book Bundles?

Our Book Bundles are available for our Play Kits Subscribers. New Play Kits subscribers can add the Book Bundle as you set up your Play Kits Subscription. Current Play Kits subscribers can add the Book Bundles to their Play Kits Subscription in the customer portal once they’ve logged into their Lovevery account. Once you’ve added the Book Bundle to your Subscription, you will receive two additional stories with each of your Play Kit shipments automatically.

Play Kits subscribers who have added Book Bundles to their subscription can also purchase Book Bundle titles from Play Kits they’ve already received (limit one Book Bundle per Play Kit, per customer). Simply log in to your account to explore the Book Bundles in ‘More Playthings’ or at the ‘Subscriber Shop’ link in your account and make a purchase.

Can I order the Book Bundles if I’m not a Play Kits subscriber?

At this time, our Book Bundles are available only to Play Kits subscribers because our subscribers were asking for more books. The Book Bundles complement the play essentials and existing books in the Play Kits and ship more sustainably by being included in The Play Kits box you’d already receive.

How do you choose the families, themes, and topics you feature in your books?

We created these books based on what our community said was most important to them. The stories were also informed by child development, equity & inclusion, and Montessori research.

We get to your child’s level to understand what they’re curious about, what skills they’re ready to build, and what transitions they may need help exploring. What real pictures do they want to see? What does success mean? What physical book features will keep them engaged and learning during storytime? Just like all of our play products, we iterate, edit, and test our stories with families like yours to make sure they’re the stories your child will want to read and revisit again and again.

We ask for parent feedback and story ideas to make sure we’re creating meaningful stories that your child can relate to and get excited about. We co-created some of our Book Bundle books with families after they reached out to our Cofounder and CEO, Jessica Rolph, about their child’s unique story. In many cases, we were able to explore many stories through the lens of relatable transitions —making a new friend, getting a first haircut, or getting ready for school in the morning. We’re honored to celebrate our customers’ stories with these books. 

We work closely with the families in our books, and with equity & inclusion experts, to make sure we’re respectfully representing a range of lived experiences. Our goal is to create books that accurately  reflect what each child is experiencing. When children read first-person stories with realistic  photos, feelings, experiences, results, and characters,  they gain self-esteem from seeing people like themselves reflected, and become more respectful playmates when making new friends.

Montessori philosophy encourages the use of real photos to connect your child with their experiences. While whimsical cartoons can be fun and eye-catching, your child is able to connect the concepts they’re learning during storytime to their own life when they can see real children  reflected on the pages. We use real photos, and inspiration from real families in our Book Bundles—and all of our books—to bring you and your family a learning experience that’s representative, inclusive, meaningful, and…so much fun.

We’re so excited for you to discover these new books!

Do the Book Bundles include any kind of Play Guide?

Many of the Book Bundle titles include a note from our Cofounder and CEO, Jessica Rolph, that will help provide more background on the developmental stage your child is experiencing and share what inspired each special story.

I’m interested in purchasing the Book Bundles from a previous Play Kit. How can I do that?

As a Play Kits Subscriber that has added on Book Bundles to your subscription, you’ll be able to view and purchase Book Bundles from any earlier Play Kits once you’ve logged in to your account at Lovevery.com. Book Bundles purchased separately from the Play Kits subscription will include a $5.95 shipping fee in the U.S. and a $9.95 shipping fee in Canada. (Book Bundles that ship with The Play Kits are included in The Play Kit packaging with no additional shipping cost.)

I purchased previous Play Kits at checkout. How do I get those Book Bundles?

You can purchase Book Bundles from these Play Kits at Lovevery.com when you log into your account. Book Bundles purchased separately from The Play Kits Subscription will include a $5.95 shipping fee in the U.S. and a $9.95 shipping fee in Canada.

I recognize some of the book titles from older versions of The Play Kits. Why did you move them out of The Play Kits?

Some of these book titles were well-loved by families and were offered in earlier versions of our Play Kits. We created the Book Bundles to allow families the option to get more books beyond the one that is included with each Play Kit.

Does this mean there aren’t any books in The Play Kits anymore?

Every Play Kit includes at least one book that’s also tailored to your child’s exact stage of learning. Our Book Bundles allow us to offer support for more transitions and skills your child is exploring during each developmental window.

How much do the Book Bundles cost?

Each Book Bundle costs $18, with no additional shipping cost if it is purchased together with your Play Kits Subscription. A shipping fee of $5.95 applies if the Book Bundle is purchased separately from The Play Kits Subscription (a shipping fee of $9.95 applies if in Canada). Each Bundle includes at least two titles, in addition to the books that are already included in The Play Kits. Each Book Bundle includes stories that were specifically written for the developmental changes your child is experiencing at that stage.

What if I only want some of the Book Bundles with my Play Kits Subscription?

When you add the Book Bundles to your Play Kit Subscription, they will automatically be included in all future Play Kit shipments. If you’d like to remove the Book Bundle from an upcoming shipment, you will remove the Book Bundle from all future Play Kits you and your child receive. You can add the Book Bundle back to your Play Kits Subscription at any time.

Can I order only one of the books in the Book Bundle?

The Book Bundles are available as a set only, not as individual titles.

I paid for my Play Kits with the Prepay & Save discount. How can I add the Book Bundle now?

You can easily add the Book Bundle to your Prepay & Save Play Kits Subscription by logging in to your account at lovevery.com. Once you’ve added the Book Bundle to your subscription, you will receive the two additional titles with each of your Play Kit shipments automatically.

Does the Prepay & Save discount apply to the Book Bundle?

No, the Prepay & Save discount is limited to The Play Kits Subscription.

How can I add the Book Bundles to a gifted Play Kits Subscription?

Whether you’re gifting a Play Kits Subscription or are the recipient of one, we’d love to help you add Book Bundles. Please reach out to our Customer Experience Team for assistance.

Do these books ship at the same time as my Play Kits? Will it have its own tracking information?

Yes, your Book Bundle will ship with your Play Kits, in the same box to reduce packaging waste. Your Book Bundle will share tracking information with your Play Kit.

What materials do you use to make your books?

Many of our Book Bundle stories are board books made with recycled paper and soy-based ink. Soy-based ink makes paper more recyclable (because de-inking is easier), utilizes a renewable resource (soybean byproduct), and creates significantly less air pollution and hazardous waste compared to petroleum ink.

Some of our Book Bundles for babies feature materials with textures different from paper, such as silicone and fabric, for an engaging and interactive storytime experience.

Can I return the books?

Please review our return policy in our FAQs and our Terms of Use for more information. The complete Book Bundle must be returned unaltered. If you purchased a Prepay & Save Subscription with the Book Bundle and decide it’s not the right fit, you will be refunded the purchase price of The Play Kits and Book Bundles that you have not yet received and will forfeit any prepaid discount.

Will you launch new books in the future?

We are constantly listening to your feedback and ideas. Stay tuned for more exciting updates.

The Parent Courses

How do I know if these Courses are right for my child's stage? When should I watch them?

Each Course lists a recommended age range for when you may find the information helpful. You don’t need to begin the Course at an exact stage to take advantage of the information provided. The Courses are great learning resources even before your child is ready for the topic covered (maybe even while you’re eagerly awaiting their arrival).

How do you choose your experts?

Lovevery works with a broad network of child development experts—neuroscientists, pediatricians, occupational therapists, specialists, academics, and researchers. When we explore working with a new expert, we make sure they share in our commitment to families and uncompromised dedication to providing science-backed, trustworthy information. We work to give you options and ideas that you can bring into your home, not unilateral instructions. There’s no one way to parent, and we want you to have reliable resources available to make informed decisions that work for your family.

If there are experts you follow or want to learn from, we’d love to hear about them. DM our CEO & Cofounder Jessica Rolph on Instagram with @jessicarolph

Will you cover other topics in the future?

Yes, we will. We are working on expanding our Course selection to give your family support for all your parenting questions—from when your child is a newborn until they’re ready for school. Just as our products, blog, social media, and podcast cover a range of activities and subjects, you can expect our Courses to explore a variety of topics, coming soon.

We’d love to hear what topics you’d most like to learn about. DM our Cofounder and CEO Jessica Rolph on Instagram at @jessicarolph

How long can I access the Course?

You are welcome to come back and access the Courses for up to 6 months after you sign up. We’ve included other handy resources—like the Course Guides—that are yours to keep and reference for years to come.

Is there a written version of the Course available?

All Course videos include closed captioning, but we do not provide written versions of the Courses. When you sign up for a course, you’ll receive free Course Guides that complement the video content. Think of the Guides as your “quick tips” resource that you can revisit anytime.

Can I download the Course videos? Are there downloadable resources?

You will have easy access to the Course videos for 6 months with your sign-in information, but you cannot download the course videos. When you sign up for a course, you’ll receive a free downloadable Course Guide that you can reference any time.

Do your Courses include closed captioning?

Yes, each Parent Course includes closed captioning.

Are the Courses mobile-friendly?

Yes, our Parent Courses are viewable in your phone’s web browser.

Do I have to watch the Course in the outlined order?

No, you can watch the videos in whatever order you choose—and at any pace. You can revisit lessons anytime within six months of signing up.

Can I use my Lovevery e-Gift Card to purchase Parent Courses? Can I give someone a Parent Course?

Yes, you can use a Lovevery e-Gift Card to purchase a Course. This is currently  the best way to gift someone a Course, but we are looking into more options for the future.

What if the Courses don't work out for me?

Our Courses come with a satisfaction guarantee. We are happy to offer a full refund within 30 days of purchase. Please refer to our Parent Course Terms of Use for additional information about our refund policy and reach out to us with any questions.

I’m having some tech trouble. Can you help?

We apologize for the inconvenience. Please reach out to our Customer Experience Team here, and we’ll help you out.

The Lovevery App

Is The Lovevery App for my child or for me?

The Lovevery App and its content are for parents and caregivers, not children. We hope the app helps you and your child connect through playtime.

What about ages 12 months and older?

Our team is working on creating the best content for you and your child to match our Play Kits. Be sure to give us your email here, and we’ll keep you in the loop about when fresh content is ready for your child’s age. We can’t wait to keep learning with you.

Tell me more about the topics you cover in The Lovevery App. Do you cover feeding? Sleep? Social emotional learning?

Brain Development
Includes: Knowledge, Memory, Problem-solving, Executive Function

Family
Includes: Introducing a New Baby, Sibling Relationships, Family Life

Feeding
Includes: Breastfeeding, Bottle Feeding, Feeding Schedules, Drinking from a Cup, Introducing Solids

Communication
Includes: Language Skills, Introducing Words, Reading, Literacy, Baby Sign Language

Motor Skills
Includes: Physical Development, Movement, Fine Motor Skills, Gross Motor Skills

Parent Life
Includes: Self Care, Relationships, Adjusting to Parenthood, Postpartum Depression or Anxiety

Play
Includes: Tummy Time, Floor Time, Independent Play, Play Activities, Developmental Activities

Sleep
Includes: Sleep Training, Bedtime Routines, Frequent Waking

Social Emotional
Includes: Social Play, Emotional Development, Separation Anxiety, Stranger Anxiety

Health
Includes: Baby Care, Wellness Visits, Pediatricians

How does the “Ask an Expert” feature work?

Our “Ask an Expert” feature gives you quick and personalized responses about your parenting questions. In the Expert Q & A tab, you can also browse questions from our community that were just answered by our experts, explore answers by topic, and learn more about our expert team.

Other parents in our community can benefit from your question, too (and we won’t post any sensitive information).

Why is The Lovevery App only available to Play Kits subscribers?

Our app is available to our Play Kits subscribers because it’s a natural complement to The Play Kits experience, including Digital Play Guides and video how-tos on ways to play with each Plaything.

I’m not a Play Kits subscriber, but I’m interested in the activities and app. How can I have access?

Right now, our app is only available for our Play Kits subscribers to deepen their play experience. Learn more about The Play Kits—and find the perfect Play Kit for your child’s stage—here.

If you’re interested in a Lovevery App experience without a Play Kits subscription, you can stay in the loop by submitting your email here. We’ll keep you informed about when The Lovevery App is more widely available.

Is the app available on iPhone and Android?

The Lovevery App is available on iPhone right now, and we are actively working to make it available to Android in the future. Be sure to give us your email here, and we'll keep you in the loop about when The Lovevery App is available on Android.

Is The Lovevery App only available in the US?

At this time, The Lovevery App is available for Play Kits subscribers in the US & Canada. We are working to make the app available to everywhere we offer The Play Kits, including the UK and Europe, in the future.

What happens if I cancel my Play Kits subscription?

If you cancel your Play Kits subscription, you will also lose access to The Lovevery App. The app and The Play Kits work best together to help you make the most of every stage.

I was a Play Kits subscriber for my first child, and I kept The Play Kits for my new baby. Can I access The App?

Please contact our Customer Experience Team, and we’ll be happy to consider your request for access. Get in touch here.

How long will I have access to the app?

While The Lovevery App covers ages 0–12 months, you will continue to have access to the app as your child grows into toddlerhood. We hope you’ll continue to be inspired and informed by the activity ideas and expert Q&A as your child revisits and repurposes The Play Kits.

Can other people in my child’s life—a partner, caregiver, or family member—have access to the app, too?

Yes, they can. We hope The Lovevery App supports your child’s playtime with anyone in their life. They will not have a unique login—please use your same login credentials for access. Please do not share your login information outside your child’s family and caregiver group.

How can I tell you about other topics I’d like to see covered by The Lovevery App?

We’d love to hear what topics you’d most like to learn about. DM our Cofounder and CEO Jessica Rolph on Instagram at @jessicarolph

I have a Play Kits subscription, but I don’t have a Lovevery account. How can I login to The App?

No problem. You can access The Lovevery App by making an account using the email used when purchasing your subscription.

Referral Program

Does Lovevery have a referral program?

Yes! We are excited that you want to share Lovevery. Through our referral program, your friends can receive $20 off a new Play Kits Subscription using your unique referral code. For each friend that subscribes, you’ll receive an email with a $20 off coupon code to use on your next Lovevery order.

How do I refer someone to Lovevery?

To refer friends, visit the Refer a Friend page (found at the bottom of Lovevery.com) or in any of our emails. Enter your friends’ email addresses—you can invite as many friends as you wish!—then, click “Send $20” to send $20 off to the email(s) you entered. You can also copy your unique link to share it with others, or share directly through Facebook, as well as SMS on mobile.

Whom may I refer to Lovevery?

You may refer anyone living outside of your own household who are not already Lovevery subscribers. Self-referrals are not allowed. Additionally, use of the referral program in connection with bulk purchases and/or freight forwarding is strictly prohibited. Lovevery reserves the right to disable or revoke a user's referral account (including disabling of current rewards) if Lovevery determines that a user's conduct is inconsistent with these terms.  

How do I use my referral credit?

Once someone successfully subscribes to the Play Kits Subscriptions using your unique referral code, you will receive an email with a $20 off coupon code. Enter this code at checkout to apply your reward. Referral rewards are valid only on future purchases (excluding Play Kits, gift cards and registry contributions). Rewards may not be combined and cannot apply to an existing subscription. Order minimum of $20 per code used. Rewards will expire 6 months from date of issue, and may be terminated or revoked by Lovevery for any reason, not limited to changing or cessation of the program. Rewards are not transferable.

Additional rules and restrictions that apply to the referral program can be found in our Terms of Service.